Privacy Policy – AZEKA LTD

This Privacy Policy explains how AZEKA LTD collects, uses, stores, and protects your personal information when you visit our website, place an order, or contact us. UK data protection law applies to personal information used by businesses, including customer information and delivery details.

1. Who We Are

AZEKA LTD
Unit 5 Willow Mill Business Park
Lower Barnes Street
Clayton Le Moors
United Kingdom
BB5 5SW

Phone: +44 7468 524602
Email: azekaltd@hotmail.com

For the purposes of data protection law, AZEKA LTD is the data controller of the personal information collected through this website.

2. Information We Collect

We may collect and process the following information:

your name
billing and delivery address
email address
telephone number
order details
payment-related information
communication records when you contact us
any other information you choose to provide

We collect this information when you place an order, create an account, contact us by email or phone, or otherwise interact with our website.

3. How We Use Your Information

We use your personal information to:

process and deliver your orders
take payment and manage refunds
provide customer service and respond to enquiries
arrange shipping and delivery
keep records for accounting and legal purposes
improve our website and services
send service messages about your order

4. Lawful Basis for Processing

We only use your personal information where we have a lawful basis to do so. Depending on the situation, this may include processing your data because it is necessary to perform a contract with you, because we have a legitimate business interest, because we must comply with a legal obligation, or because you have given consent. A privacy notice should explain the lawful basis being used.

5. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

payment providers
delivery and courier companies
IT and website service providers
accounting, legal, or compliance advisers
authorities where required by law

Where your information is shared, we only do so when necessary and in line with data protection law. Online businesses commonly need to share customer address information with delivery companies.

6. International Data Transfers

If any service provider we use stores or processes data outside the UK, we will take appropriate steps to protect your personal information in line with applicable data protection requirements.

7. How Long We Keep Your Information

We keep personal information only for as long as necessary to fulfil the purposes described in this policy, including meeting legal, tax, accounting, and record-keeping requirements. If we do not use a fixed retention period, we explain the criteria we use to decide how long to keep information.

8. Your Rights

Under UK data protection law, you may have rights including the right to:

access your personal information
correct inaccurate information
request deletion in certain circumstances
restrict processing in certain circumstances
object to processing in certain circumstances
data portability
withdraw consent where consent is the lawful basis

The ICO says privacy information should explain the rights available to individuals and how to exercise them.

9. Marketing

We do not send marketing communications unless permitted by law or, where required, with your consent. You can opt out of marketing at any time by using the unsubscribe link in the message or by contacting us directly.

10. Security

We take appropriate technical and organisational measures to help protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no website or online transmission is completely secure.

11. Cookies

Our website may use cookies or similar technologies to improve functionality, analyse website performance, and provide a better shopping experience. Where required, we will provide a separate cookie notice or cookie consent tool.

12. Children’s Privacy

Our website and services are intended for adult customers. We do not knowingly collect personal information from children without appropriate consent where required by law.

13. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator responsible for data protection matters. UK businesses must follow the UK GDPR and the Data Protection Act 2018.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any updates will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: