At AZEKA LTD, we want you to be satisfied with your purchase. This Refund Policy explains how refunds, returns, and cancellations work for orders placed through our website. Your statutory consumer rights are not affected by this policy.
1. Right to Cancel
If you buy goods online, you generally have the right to cancel your order within 14 days after the day you receive the goods, without giving a reason. If you do not tell the customer about this right, the cancellation period can be extended under UK distance-selling rules.
To exercise your right to cancel, please contact us at azekaltd@hotmail.com or +44 7468 524602 before the cancellation period expires.
2. Returns After Cancellation
Once you cancel, you should return the goods within 14 days of notifying us, unless we agree to collect them. We may wait to issue the refund until we receive the returned goods or proof that you have sent them back.
Returned items should be unused, in original packaging where possible, and in resaleable condition. You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the goods.
3. Refunds
When a valid cancellation is made, we will refund the product price and the cost of standard delivery. If you chose a more expensive delivery option, we only need to refund the cost of standard delivery. Refunds should be issued within 14 days of receiving the returned goods or proof of return.
Refunds will be made to the original payment method unless we agree otherwise.
Refunds will arrive in 3-7 business days.
4. Faulty, Damaged, or Misdescribed Items
If an item is faulty, damaged, or not as described, you may be entitled to a repair, replacement, price reduction, or refund under UK consumer law. Refunds for faulty goods must be given without undue delay and, in any event, within 14 days once we agree that a refund is due.
Please contact us as soon as possible if your order arrives damaged, incomplete, or defective so we can investigate and resolve the issue quickly.
5. Non-Returnable Situations
We may refuse a refund where the returned item has been used, damaged by the customer, or returned outside the applicable legal timeframes, except where the item is faulty or the law requires otherwise. Nothing in this policy limits your legal rights.
6. International Orders
For international orders, the same cancellation and refund rules apply where UK consumer distance-selling rules apply. However, customers may also be responsible for any customs duties, taxes, or import charges imposed by their country, and these charges are generally not refundable by us unless the law requires otherwise.
7. How to Request a Refund
To request a refund, please email us with your order number, name, and a brief description of the issue. We may ask for photos or other supporting information for damaged, faulty, or missing items.
8. Contact Us
AZEKA LTD
Unit 5 Willow Mill Business Park
Lower Barnes Street
Clayton Le Moors
United Kingdom
BB5 5SW
Email: azekaltd@hotmail.com
Phone: +44 7468 524602
